Refund and Dispute Policy

1. Marketplace Scope

BulkBay connects buyers and sellers. Refunds are primarily issued by sellers because BulkBay is not the direct seller of listed products.

2. Cases Where a Refund May Be Requested

A buyer may request a refund where there is evidence of one or more of the following:

• Paid order not delivered within the agreed window
• Product delivered is materially different from listing details
• Wrong item or quantity delivered
• Confirmed duplicate charge for the same order

3. Cases Usually Not Eligible

Refund requests may be declined in situations such as:

• Change of mind after order confirmation
• Minor differences that do not materially affect item use
• Delivery delays caused by events outside seller control
• Failure to review agreed order terms before payment

4. Dispute Process

If there is a problem with an order:

1. Contact the seller directly and attempt resolution first.
2. If unresolved, contact BulkBay support and provide evidence (chat screenshots, receipt/proof of payment, order details, photos, or delivery records).
3. BulkBay may contact both parties, review records, and provide mediation support.

5. Review Timeline

Disputes are usually reviewed within 3 to 7 business days after we receive complete evidence. Complex cases may take longer.

6. Final Outcome

Because transactions are between buyers and sellers, final refund execution typically depends on the seller or payment channel involved. BulkBay may recommend an outcome but cannot guarantee enforcement in every case.

7. Contact Support

To open a dispute, contact support@bulkbay.ng or WhatsApp +2348000000000.